Due to the nature of our services, we kindly request that you arrive unaccompanied to your appointment. Permanent Makeup procedures require strict attention to detail by the artist, therefore minimizing distractions is in your best interest. This policy includes friends, spouses, children, and/or pets. If you are being dropped off for the appointment and your guest plans on waiting for your appointment to finish, there are many coffee shops and restaurants within walking distance of the studio. There is also excellent shopping in the Mosaic District which is about 1 mile away.
The initial consultation fee is non-refundable but will be credited to future services if the schedule procedure falls within 8 weeks of the initial consultation.
To secure your Permanent Makeup appointments, a 50% non-refundable deposit is due upon booking for all PMU appointments. Deposits will be charged to the credit card you provided to PMU.Lab upon booking your online reservation. This deposit will be deducted from the total cost of your procedure. The remaining balance will be charged 7 days prior to your appointment when you receive your appointment reminder.
Rescheduling & Cancellation Policy:
As a small business, part of our success depends on a mutual respect of time. We request at least a 48 hour of notice for a 1 time reschedule. If you are a NO SHOW for your original Permanent Makeup or touch-up appointment, your deposit could be forfeited at our discretion. If you choose to cancel your appointment all together, please be aware that the deposit is non-refundable.
If you will be more than 15 minutes late for any of your appointments, CALL or TEXT immediately as the appointment may need to be reschedule so it doesn’t affect adjacent appointments. Your deposit will be used for the next appointment.
While we offer the highest degree of detail and dedication to our procedures, we have no control over the many factors that affect the healing process or how the body accepts the pigmentation. For these reasons, we are unable to offer any guarantee for the end results. In order for the area to heal properly, please follow the Pre/Post Care Instructions. These instructions are intended to provide with optimal results.
PMU.Lab reserves the right to refuse service to anyone at our discretion. This includes clients who are pregnant or breastfeeding for safety reasons.